FAQs - Homeowner Edition

All your Sunmetrix questions answered in one place

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Our pledge to you
We have your best interests at heart. At Sunmetrix, we pledge to:
  • Respect your privacy: You are always in control and you can decide what to share with us and our installer community
  • Give you an objective assessment: We provide unbiased and pragmatic advice to homeowners. If solar energy doesn’t make financial sense yet for your location, we are not afraid to say so. When you request our Best Match quotes, we apply our stringent selection criteria to find three installers in your area, based on reviews, proximity and any available cashback offers (to learn more about our Solar Cashback Program, click here.
  • Save you time and money: Our software helps speed up solar purchase decisions by educating our users. We also reduce the cost of customer acquisition for our partners by putting them in touch with consumers who know what they want. Everybody wins!
  • How do I request my quotes?
    What comes next?
    Once you request your quotes, we get in touch with the solar installers in your area. As soon as they accept your quote request, we will inform you by email so that you know which installers to expect a call/email from. Once an installer has accepted your quote request, they will receive the contact information you provided when you made the quote request, so that they can follow up with you directly. We encourage them to get in touch with you as soon as possible. Our service standard for this step is two (2) business days. Please let us know if you don't hear from them within this time period, and we will follow-up with them on your behalf.
    What happens after I receive my quotes?
    Hopefully at this stage you have three competitive quotes from three solar installers, and you’re on your way to choosing the installer that is the best fit for you. We encourage you to write a review about the installers on our website and rate how they did getting you your quotes. And once you have your system installed, another review about the installation experience will help fellow homeowners in your area.
    How do you make money?
    We get this question quite frequently and the answer is that we are paid a referral fee by the installer for each homeowner who requests a quote and completes their installation with that company. But it is very important to us that your interests come first and for that reason, we do not push you towards a particular installer. With the Best Match quote request service, we use our stringent selection criteria for each case. Moreover, if the homeowner is not interested in using our Best Match service, they can choose for themselves which installers they wish to receive quotes from (up to three at a time).
    Terms and Conditions - Please click to read
    These Terms and Conditions apply to the Sunmetrix CASH-BACK Program (the “Program”). By completing the INSTALLER registration, making a Solar Quote Request, or otherwise participating in the Program, INSTALLERS and QUOTE-REQUESTERS agree to be bound by these Terms and Conditions.

    1. Defined Terms.

    a. Program Website: http://sunmetrix.com/

    b. INSTALLER: The solar PV installation company either selected by the QUOTE-REQUESTER or by Sunmetrix.

    c. QUOTE-REQUESTER is a potential residential solar customer that meets all of the following criteria: (1) owns his or her own house in a state/province where the INSTALLER operates; (2) is a legal resident of the United States or Canada; (3) is 18 years of age or older; and (4) otherwise meets Sunmetrix’s requirements, as may be updated by Sunmetrix from time to time.

    d. REFERRAL FEE: The amount the INSTALLER agrees to pay Sunmetrix upon completion of the residential INSTALLATION. For U.S. companies, the indicated amount is in U.S. dollars. For Canadian companies, the indicated amount is in Canadian dollars. In the case of commercial solar quote requests, the referral fee is determined on case by case basis.

    e. CASH-BACK: The amount paid to the QUOTE-REQUESTER, representing 50% of the REFERRAL FEE paid upon completion of the residential solar photo-voltaic INSTALLATION. For U.S. residents, the indicated CASH-BACK amount is in U.S. dollars, and the CASH-BACK will be sent electronically either with a PayPal Payment or with an Amazon eGift Card. For Canadian residents, the indicated CASH-BACK amount is in Canadian dollars, and the CASH-BACK will be sent electronically with an Interac e-Transfer.

    f. INSTALLATION: The solar photo-voltaic INSTALLATION is for a residential system with a minimum installed capacity of 2 kW DC. Systems that are less than the minimum will not qualify for the CASH-BACK program.

    2. Program.

    INSTALLERS must register for the program online by filling out a registration form. INSTALLERS must pay the REFERRAL FEE within 10 days of completing the INSTALLATION. INSTALLERS can change the REFERRAL FEE anytime they like by logging into their Sunmetrix account. There are no long-term commitments to be part of the program. INSTALLERS agree to pay the REFERRAL FEE that corresponds to twice the amount of the CASH-BACK appearing on the INSTALLER's Sunmetrix profile page at the time of the Solar Quote Request.

    3. Program Requirements.

    a. Required Information. Participation in the Program may require you to submit personal information about yourself and other parties (collectively, “Users”), such as name and email address. The personal information will be collected, processed and used in accordance with Sunmetrix’ Privacy Statement, which can be found at http:// sunmetrix.com/privacy-policy/. In addition, personal information may be used by Sunmetrix to contact Users regarding participation in the Program and to receive communications from Sunmetrix. If you provide your telephone number as part of your Solar Quote Request, your Solar Quote Request shall also constitute an express written request that authorizes Sunmetrix or any of its partner solar INSTALLERS to contact you via telephone, even if your telephone number is listed on a state or federal Do Not Call registry maintained pursuant to state or federal law. b. Quote Request Requirements. To qualify as a QUOTE-REQUESTER, an individual must meet the following criteria: i. Be a legal resident of the 50 United States or the District of Columbia or Canada; ii. Be at least 18 years of age or older. iii. Own his or her house in a state/province in which the INSTALLER offers its residential solar products; and iv. Not be an Existing Customer (Existing Customers include individuals that have contacted the INSTALLER previous to making a quote request with Sunmetrix). Notwithstanding the foregoing or anything to the contrary herein, Sunmetrix shall make the determination as to whether and pursuant to what terms it will enter a contract with any QUOTE-REQUESTER.

    4. Prohibited Uses.

    You agree not to a. use the Program Website or its contents for any purpose that is unlawful or prohibited by these Terms and Conditions; b. Resell any aspect of the Program Website or services available on it; c. Bypass or circumvent measures we may use to prevent, interfere, or limit access to the Program Website; d. use the Program Website to send altered, deceptive or false source-identifying information; e. use the Program Website to intercept, collect or store personal information about other users; or f. spam other users or take other actions that may affect the operation or enjoyment of the Program Website by other users.

    5. Warranty Disclaimers.

    THE PROGRAM WEBSITE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OR COVENANTS OF ANY KIND, WHETHER EXPRESS, IMPLIED OR STATUTORY, AS TO THE OPERATION OF THE PROGRAM WEBSITE, ANY MATERIALS INCLUDED ON, DOWNLOADABLE FROM OR OTHERWISE ACCESSIBLE VIA THE PROGRAM WEBSITE, OR ANY SERVICES OR PRODUCTS AVAILABLE IN CONNECTION WITH THE PROGRAM WEBSITE, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, COMPLETENESS, RELIABILITY, AND NON-INFRINGEMENT. FURTHER, SUNMETRIX DOES NOT REPRESENT OR WARRANT THAT ACCESS TO THE PROGRAM WEBSITE WILL BE UNINTERRUPTED, FREE FROM UNAUTHORIZED ACCESS, INCLUDING THIRD-PARTY HACKERS OR DENIAL OF SERVICE ATTACKS. SUNMETRIX DOES NOT AUTHORIZE ANYONE TO MAKE A WARRANTY OF ANY KIND ON OUR BEHALF AND YOU MAY NOT RELY ON ANY SUCH STATEMENT OF WARRANTY.

    6. Limitations of Liability.

    IN NO EVENT SHALL SUNMETRIX BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, REGARDLESS OF THE TYPE OF CLAIM OR LEGAL THEORY ASSERTED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH (I) THE WORK OF THE INSTALLER (II) THE USE OF OR INABILITY TO USE THE PROGRAM WEBSITE, OR (III) ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN THE PROGRAM WEBSITE OR ANY REFERRALS, EVEN IF SUNMETRIX OR OUR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF SUNMETRIX (WHETHER IN CONTRACT, WARRANTY, TORT, STRICT LIABILITY, OR OTHER THEORY), ARISING OUT OF OR RELATING TO THE PROGRAM WEBSITE, ANY PROGRAM WEBSITE-RELATED MATERIALS OR SERVICES, EXCEED $500.00.

    7. Other Limitations.

    Certain state laws do not allow limitations on implied warranties, or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights. In such states, Sunmetrix’s liability is limited to the greatest extent permitted by law.

    8. Indemnification.

    You agree to indemnify, defend, and hold harmless Sunmetrix, and our affiliates, officers, directors, employees, agents, service providers, licensors and suppliers from and against any claims, causes of action, demands, losses, expenses, damages, penalties or other costs, including but not limited to reasonable attorneys’ fees, brought by third parties as a result of: (i) your violation of these Terms, the Program Rules (ii) your use of the Program Website; or (iii) your violation of any law or the rights of a third party.

    9. Additional Terms and Conditions.

    a. Tax. You are responsible for any and all tax liabilities associated with the Program. b. Void Where Prohibited. This Program is void where prohibited by law. c. Governing Law. The laws of the state where QUOTE-REQUESTER resides shall govern without giving effect to the conflict of laws principles. Both parties will, in good faith, use reasonable efforts to resolve disputes. If a dispute remains unresolved after 45 days, the parties agree to final, binding arbitration pursuant to Governing Law.